Privacy Policy
Introduction
This Privacy Policy outlines how Sonic Craft Audio Ltd., an audio equipment manufacturing company, collects, uses, maintains, and discloses information collected from users (each, a "User") of its website and services. This policy applies to the site and all products and services offered by Sonic Craft Audio Ltd.
Information We Collect
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, place an order, or engage with our services related to speaker design and engineering, component sourcing, manufacturing and assembly, quality control and testing, prototyping, and custom audio solutions. Users may be asked for, as appropriate, name, company name, address, and telephone number.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site-related activities or receiving specific services.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How We Use Collected Information
Sonic Craft Audio Ltd. collects and uses Users' personal information for the following purposes:
- To Process Orders and Provide Services: We use the information Users provide about themselves when placing an order or requesting custom solutions only to provide service to that order or request. This includes facilitating our services such as speaker design and engineering, component sourcing, manufacturing and assembly, quality control and testing, and prototyping.
- To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To Improve Our Site: We may use feedback you provide to improve our products and services.
- For Internal Operations: Including data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our services, products, marketing, and your experience.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your Data Protection Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at the address provided below.
Changes to This Privacy Policy
Sonic Craft Audio Ltd. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Sonic Craft Audio Ltd.Unit 7
Atlas Business Park,
Denton,
Manchester, Greater Manchester,
M34 3QA
United Kingdom